Terms and Conditions

1. Order Cancellation

Orders can be canceled before they are prepared and shipped. To request a cancellation, please contact us at:
Email: hola@florabox.co
Phone/WhatsApp: +34 635 28 25 57

2. Returns and Refunds

As our products are made with preserved flowers, which are perishable and handcrafted, we are unable to accept returns on delivered orders.

If your order arrives damaged or in unsatisfactory condition, please contact our Customer Care team within 24 hours of delivery by emailing us at info@florabox.co. Kindly include your order number along with clear photographs of the product and its packaging so we can assess the issue promptly.

Once reviewed, Florabox will, at its discretion, offer one of the following solutions:

  • A replacement of the product, or
  • A full or partial refund, where appropriate.

If a return is approved for a non-perishable item or due to exceptional circumstances, the following return shipping fees will apply:

  • Orders with a total value below €80: Return shipping fee of €15.
  • Orders with a total value of €80 or more: Return shipping fee of €30.

Please note that unauthorized returns or products returned without prior approval from Florabox will not be accepted.

Our goal is to ensure every customer has an exceptional experience, and we will always work with you to resolve any genuine quality concerns as quickly as possible.

3. Security and Data Protection

We comply with the General Data Protection Regulation (GDPR).
Check our Cookie Policy and Privacy Policy for more details on how we handle personal data.

4. Shipping

Delivery Area: We only deliver within Spain.
Delivery Time: Orders are delivered within 24-48 hours from the time of purchase.
Urgent Order Contact:

5. Privacy and Data Protection

Personal data is used exclusively to process orders and enhance the user experience.
We do not share your information with third parties without prior consent.